Online courses developed with your needs in mind.

General Information

These are web-based online courses developed and offered by Cleveland State University (Division of Continuing Education). To participate you need to have average web skills, a computer, Internet access, and an e-mail address. All other directions will be provided during the course. You will need to log into the course web site at least once for each of the lessons.  Take the self-assessment to determine if e-learning is right for you.  Click here for more information.

Your work and access time will be monitored by the instructor. You must begin the course within the first two weeks of the time period and may request a one week grace period to conclude all lessons if necessary.  No discounts are offered for online courses.

Cleveland State University now has 24/7 live technical help for Blackboard CE! Students and faculty can get help around the clock by visiting the eLearning Help Portal at http://elearninghelp.csuohio.edu or calling toll-free (877) 382-2011. The eLearning Help portal has a live chat feature as well as in depth answers to frequent questions. Check out this great new resource!

Business & Management
Nursing, Health & Human Services
 

Business and Management
 

The Professional at Home: Working in a Virtual Environment

May 16-20, 2011
ONLINE
MGMT 475201 6190
CEUS: 0.7     $209
Instructor: Jacqueline Mueckenheim

Nursing, Health & Human Services

Patient Advocacy Certificate Program

Our online Patient Advocacy Certificate Program is based on the strong foundation of the Patient Advocate Core Competencies that were defined by the national Society for Healthcare Consumer Advocacy.  Each of the ten modules/courses focuses on one competency.  Below is the current schedule for all modules.  You can access course descriptions for all modules on this website by clicking on the course titles.  The tuition for each module is $149.
 

• HCHS 538401

  • Section 6191 April 25 – June 6, 2011

Complaint Management

• HCHS 538407
  • Section 6191 April 25 – June 6, 2011

Conflict Resolution/Mediation

• HCHS 538406

  • Section 8190   June 20 - August 1, 2011

Crisis Intervention

• HCHS 538408

  • Section 8190   June 6 - July 18, 2011

Customer Service

• HCHS 538402
  • Section 6191 May 16 – June 27, 2011

Data Management

• HCHS 538410

  • Section 6191 April 4 – May 16, 2011

Health Care Management

• HCHS 538405
  • Section 6190 March 7 – April 18, 2011

Interpersonal Communication

• HCHS 538404
  • Section 6191 May 2 – June 13, 2011

Legal Rights

• HCHS 538403
  • Section 6190 March 28 – May 9, 2011
  • Section 8190 June 20 - August 1, 2011

Measuring Patient Satisfaction

• HCHS 538409
  • Section 8190 June 6 - July 18, 2011